Terms and Conditions for Arafah - Online Shopping Mart

Effective Date: October 7, 2025

Welcome to Arafah - Online Shopping Mart, operated by Arafah Shop Ltd. ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our mobile application (the "App"), our website www.arafah.shop (the "Website"), and any related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

These Terms comply with applicable laws and regulations, including requirements for the Google Play Store and Apple App Store. We reserve the right to update these Terms at any time, with changes effective upon posting or notification.

1. Use of Services

1.1 Eligibility

You must be at least 13 years old (or the applicable age in your jurisdiction) to use our Services. If you are under 18, you must have permission from a parent or legal guardian. By using our Services, you represent that you meet these eligibility requirements.

1.2 Account Registration

To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at contact@arafah.shop if you suspect unauthorized use of your account.

1.3 Prohibited Conduct

You agree not to:

• Use the Services for any illegal or unauthorized purpose.
• Interfere with or disrupt the Services, including introducing viruses or harmful code.
• Attempt to gain unauthorized access to our systems or user accounts.
• Use automated tools (e.g., bots, scrapers) to access or collect data from the Services.
• Engage in fraudulent activities, such as submitting false orders or payment information.
• Violate the intellectual property rights of Arafah Shop Ltd. or third parties.

2. Orders and Payments

2.1 Product Availability and Pricing

All products are subject to availability. We reserve the right to change prices, descriptions, or specifications without notice. Prices are displayed in Bangladeshi Taka (BDT) unless otherwise stated and include applicable taxes unless specified. We are not responsible for typographical errors in pricing or product information.

2.2 Order Processing

By placing an order, you agree to pay the total amount, including shipping and taxes. Orders are subject to acceptance and may be refused for reasons such as unavailability, suspected fraud, or delivery restrictions. We will notify you if an order cannot be fulfilled.

2.3 Payment

We accept payments via trusted third-party processors (e.g., Bkash, Nagad, SSLCOMMERZ). You agree to provide accurate payment information. We do not store full payment card details; these are handled securely by our payment processors. All transactions are encrypted using SSL/TLS technology.

2.4 Shipping and Delivery

We aim to deliver products within the estimated timeframes provided at checkout. Delivery times are estimates and may vary due to factors beyond our control (e.g., courier delays, customs for international orders). You are responsible for providing accurate shipping information. Risk of loss transfers to you upon delivery.

3. Returns and Refunds

We offer returns and refunds in accordance with our Return Policy, available on our Website. Generally, you may return eligible products within 7 days of receipt for a refund or exchange, provided the product is unused, in its original condition, and with all packaging. Certain items (e.g., perishable goods, personalized items) may not be eligible for return. Contact us at contact@arafah.shop to initiate a return.

4. Intellectual Property

All content on our Services, including text, images, logos, and software, is owned by or licensed to Arafah Shop Ltd. and is protected by intellectual property laws. You may not copy, modify, distribute, or reproduce any content without our prior written consent, except for personal, non-commercial use as permitted by law.

5. User-Generated Content

You may submit reviews, ratings, or photos ("User Content") through our Services. By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, display, and reproduce it in connection with our Services. You represent that your User Content does not infringe on third-party rights or violate applicable laws.

6. Limitation of Liability

To the fullest extent permitted by law, Arafah Shop Ltd., its affiliates, and service providers are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services, including but not limited to loss of data, profits, or business opportunities. Our total liability for any claim is limited to the amount you paid for the product or service giving rise to the claim.

The Services are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose, except as required by law.

7. Indemnification

You agree to indemnify and hold harmless Arafah Shop Ltd., its affiliates, and their respective officers, directors, and employees from any claims, damages, or expenses (including legal fees) arising from your use of the Services, violation of these Terms, or infringement of third-party rights.

8. Termination

We may suspend or terminate your access to the Services at our discretion, with or without notice, for reasons including violation of these Terms, fraudulent activity, or legal requirements. You may terminate your account at any time by contacting us or using the account deletion feature in the App.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of Bangladesh, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Services will be resolved through negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

10. Changes to These Terms

We may update these Terms to reflect changes in our practices or legal requirements. We will notify you via email or in-App notice for material changes. Continued use of our Services after changes constitutes acceptance of the updated Terms.

11. Contact Us

If you have questions about these Terms, please contact:

Arafah Shop Ltd.
Plot No. 23 and 25, Sonargaon Janapath, Sector-13, Uttara, Dhaka 1230, Bangladesh
Email: contact@arafah.shop
Phone: +8801869963922
Website: www.arafah.shop

These Terms and Conditions were last updated on October 7, 2025.