Help Center

To place an order:

1. Browse products on our App or Website.
2. Add desired items to your cart.
3. Proceed to checkout, enter your shipping and payment details, and confirm your order.
4. You’ll receive an order confirmation email with details and an estimated delivery date.

We accept payments through trusted third-party processors, including Bkash, Nagad, SSLCOMMERZ, and major credit/debit cards. All transactions are secured with SSL/TLS encryption. You can select your preferred payment method at checkout.

You can track your order by visiting the order tracking page on our App or Website (www.arafah.shop). Log in to your account, navigate to the order tracking section, and view the status of your order, including estimated delivery dates.

To initiate a return within 7 days of delivery:

1. Go to the order tracking page on our App or Website, locate your order, and submit a return request with the reason for return.
2. Alternatively, contact our support team at contact@arafah.shop or +8801869963922 with your order number and product details.
3. Follow the provided instructions to return the product in its original condition with all packaging.

For more details, see our Return and Refund Policy.

Once we receive and inspect your returned product (within 7-10 business days), we’ll issue a refund to your original payment method, excluding original shipping costs unless the return is due to our error. Refunds typically take 7-10 business days to process. For defective or incorrect items, we cover return shipping costs. See our Return and Refund Policy for full details.

Delivery times vary based on your location and the shipping method selected at checkout. In Bangladesh, standard delivery typically takes 2-5 business days. International orders may take 7-15 business days, depending on customs processes. Track your order on the order tracking page for real-time updates.

You can cancel an order before it ships by visiting the order tracking page on our App or Website or by contacting us at contact@arafah.shop or +8801869963922. If the order has already shipped, it will be treated as a return, subject to our Return and Refund Policy.

You can update your account details (e.g., name, email, password, or shipping address) by logging into your account on our App or Website and navigating to the account settings section. For assistance, contact us at contact@arafah.shop.

If you receive a defective or incorrect product, initiate a return request within 48 hours of delivery via the order tracking page or contact us at contact@arafah.shop with photos and a description of the issue. We’ll arrange a replacement or full refund, including return shipping costs, at no cost to you.

You can opt out of promotional emails by clicking the "unsubscribe" link at the bottom of any marketing email or by updating your preferences in your account settings on our App or Website. You will still receive essential emails, such as order confirmations and shipping updates.